Friday, September 26, 2014

Public Service Announcement - Good Customer Service is a thing of the past!

Gone are the days of "the customer is always right," "satisfaction guaranteed or your money back," or even an attempt at the customer service representative to listen to your problem and an attempt to fix it.  

Case in point #1....Wittlebee disappointment

     I discovered the Wittlebee service and was in love with what they promised.  As a working mom, at that time, the service would be saving me so much time by shopping for clothes while I could instead spend time with my son rather than braving the store for clothes and dealing with countless people and long lines.  I setup my son's profile, indicated all of his stats, important items to mention, he was a boy, size 3 and did not want to recieve a onesie, (V-Dub was not a fan of them).  Wouldn't you know it, the Wittlebee stylist sent a onesie.  I updated his profile due to this problem with a nice BOLD highlight that indicated onesies were not desired and hoped the next stylist would look at my history and ready my notes and correct their error.  The onesie error never occurred again but a new erroneous pattern began to surface, which I believe was due to a lack of interest in the details by the stylist(s).  See my email below that details my issues....

Please cancel my subscription for my son effective immediately. While initially the service was a blessing, I even featured two of our favorite boxes on my personal blog, unfortunately the last set of boxes arrived with duplicate items and clothing my son cannot wear, such as larger sized clothing, he is a size 3 and we have received several size 4 clothes, as well as a girl's outfit.   As a working mom, my free time is limited and I would very much prefer to spend that time with my son then at the store and unfortunately with the unwearable items he has received, and the fact that when I went on line today to select clothing and was unable to view the showroom I need to divert my valuable resources elsewhere. Please confirm receipt of the cancellation via return email. Thank you. 

     Now the point of this service was to save me time and anguish remember.  Who wants to be the mom that send her son out in the same outfit a couple of days in a row, he would look like a little dirtball right?  Or what about the larger items they began sending me that he couldn't wear, how is that helping. NO! Or even better what about the incredibly light green shorty shorts that are for girls!  Needless to say I had had enough and sent an email to Wittlebee justifying my disappointment expressing my frustration hoping that at least I would have gotten an email from them saying sorry let's try again. 
And much to my surprise here is their response....

We have cancelled your Wittlebee account per your request. We’re disappointed to see you go, but we thank you for giving our club a try.  Sincerely, Wittlebee Customer Service  

Wow, they didn't even try to correct any of their mistakes so disappointed and lesson learned.  

Account canceled and No NO TO WITTLEBEE!

Sunday, September 7, 2014

Its been some time........

I had every intention of keeping up with this blog.  I have written blog posts in my notebook and adjusted photos and started my posts but I couldn't get myself to activate the posts.  You see I've had a little something that I was working on and now that he's here I can get my thoughts together and move forward with all the wonderful changes now going on in my little life. 

I'll share his birth story soon and how his brother is adjusting to having a little noise maker in the house. V-dub named him our little wonder, Chicken Little so that will be the moniker I'll use for him on my blog. 

Before the boys get up from their nap, (wow I get to say boys, my boys!!!) here is one of the last quilts I was able to make before Chicken Little came into our world. 

This lap quilt is inspired by a couple of designs I saw online but with some modifications to create the cutest lap quilt for a newborn, yup I had newborns on my mind, and its soon become my "go to" gift.  It satisfied my need to sew something special for my friends and family who were also expecting a new little one and I was able to sew it before I got too big to fit behind the sewing machine. 

A fabulous mentionable item, V-Dub is taller (and sooo cute too, I know I'm biased) that I discovered a picture helper literally in my back yard! ;)  He's just the right size to hold up this creation and I don't have to figure out how to arrange the quilts on the various trees or bushes in my backyard.  I'll still have to wait until afterward the photo session to wash the quilt and then send it to its new home, but I get to include my cutie in my photos now.

So serious in this picture!

 He's smiling here but its hidden by the quilt.

Off it went to its new home and I'm pleased to say the baby's parents were very happy with the gift. Yay!
Here is a sneak peak at the next creation.  Let me go because the boys (can't believe I've been blessed to say that! SO EXCITING!) are waking up so I'm off and will be back soon.